Exchanges + Refunds

Exchanges + Refunds

Our goal is that you love what shows up at your door.

Every Salt + Threads tee is custom printed after you order, so our items are typically non-returnable, but please reach out to us if something isn’t right.

Damaged, Defective, Stained, or Incorrect Items

If your order arrives damaged, defective, stained, or incorrect, contact us within 30 days of delivery with your order number, a short description, and a photo of the issue.

Please contact us at: marley@saltplusthreads.com

First-Time Fit Help

If it’s your first Salt + Threads order and the fit isn’t quite right, we’ll cover size replacements for up to 2 unworn, unwashed tees within 30 days of delivery.

Please note: First-Time Fit Help applies to size changes only. It does not apply to style changes, color changes, design changes, preference-based swaps, or additional orders after your first Salt + Threads order.

Your replacement tee ships at no cost to you. Please hold onto the original tee until we’ve reviewed the issue, and we’ll let you know if anything else is needed.

Our 30-Day Tee Guarantee

If a quality issue develops under normal wear within 30 days of delivery, reach out to us.

This guarantee covers true product issues, like a manufacturing defect or unusual fabric failure under normal wear.

It does not cover normal wear and tear, normal fading from wear or washing, accidental damage, care-related issues, sizing preferences outside First-Time Fit Help, change-of-mind requests, or ordering the wrong item, color, design, or style.

Change-of-Mind Returns

Because each tee is printed after you order, we do not offer traditional returns or refunds for change-of-mind requests, preference issues, or ordering the wrong item, color, design, or style.

Cancellations

Because each tee is custom printed after you order, cancellations may not be possible once an order has been placed or moved into production. This can happen quickly, sometimes within minutes of placing the order. If you need help with an order, contact us as soon as possible.

If a Refund Is Approved

If a refund is approved, it will be sent back to your original payment method. Your bank or card provider may take 3–10 business days to post it.

Need additional help?

You can always contact us with any questions at: marley@saltplusthreads.com