HOW CAN I CONTACT SALT + THREADS?
Need help with an order, have a sizing question, spotted an issue, or just have an idea for a tee we should make next? Send us a note using the form below.
We’ll get back to you within 24 hours.
Faqs
Categories
Guarantee + Exchanges
What's your 30-Day Tee Guarantee?
We want your tee to hold up to real life. If a quality issue develops under normal wear within 30 days of delivery, reach out and we’ll make it right.
See our Exchanges + Refunds Policy for full details.
What if I get my size wrong? First-Time Fit Help.
If it’s your first Salt + Threads order and the fit isn’t quite right, we’ll cover size replacements for up to 2 unworn, unwashed tees within 30 days of delivery.
Your replacement tee ships at no cost to you, and you usually don’t need to send the original tee back.
Orders with more than 2 tees are still covered for up to 2 size replacements. For any additional tees, we may offer a reorder discount to help you get the right size.
How do exchanges and refunds work?
If your order arrives damaged, defective, stained, or incorrect, contact us and we’ll make it right.
Because every tee is printed after you order, we don’t offer traditional returns or refunds for change-of-mind requests. For sizing help, your first order may be covered by First-Time Fit Help above.
Fit, Feel + Care
How do I wash these tees?
For the best long-term care, wash cold and tumble dry low.
That said, these tees are made for real life — beach days, weekend loads, and regular repeat wear. Treat them well and they’ll return the favor.
What Are Your Tees Made Of?
All of our tees are incredibly soft, breathable, lightweight, and easy to wear every day. As a general rule: Solid colors like Black, Natural, and Navy are 100% Airlume combed and ring-spun cotton, while Heathers are 52% Airlume combed and ring-spun cotton / 48% polyester.
A few color exceptions to that rule:
- Heather Prism Colors: 99% Airlume combed and ring-spun cotton / 1% polyester
- Ash: 99% Airlume combed and ring-spun cotton / 1% polyester
- Athletic Heather + Black Heather: 90% Airlume combed and ring-spun cotton / 10% polyester
- Heather Prism Blue: 90% Airlume combed and ring-spun cotton / 10% polyester
You can always find the exact color name for each tee under Color on the product page before adding your next favorite tee to your cart.
I’m between sizes. What should I do?
If you’re between sizes, we usually recommend going up one size. It gives you a little more ease through the chest and middle without overthinking it.
I carry more weight in my middle. Which way should I lean?
If you carry more weight through the middle, or your usual size sometimes feels snug in the belly or chest, we recommend going up one size.
What about broad shoulders?
If shirts often pull across your shoulders or chest, we recommend going up one size.
Color + Product Photos
Which photo shows the truest color of the tee?
Our flat lay image shows the most accurate tee color. Lifestyle photos are created in different lighting environments, so tones may appear slightly warmer or cooler.
Shipping + Delivery
What's the shipping timeframe?
Production time
All of our tees are printed within 2–3 business days.
Delivery time
Packages typically arrive within 3–8 business days after they ship. You’ll receive a tracking number by email as soon as your order is on the way.
What if there’s a delay?
Sometimes tracking can take up to 24 hours to update after your order ships. If it looks stuck, give it a day. If something still seems off after that, reach out and we’ll make it right. We keep an eye on orders to make sure they stay on track.
Salt + Local Crew
Is the Salt + Local Crew Sign-Up Florida-only?
Not at all. We started this tee business because we couldn’t find shirts that could survive Florida life - the heat, the humidity, the “did it just rain sideways?” weather. We built the tees we wished existed. Turns out a whole lot of out-of-staters were looking for the exact same thing: lightweight enough to breathe, durable enough to actually live in.
So yes, we’re rooted in Florida…but we happily claim locals and locals at heart. If you vibe with salty air, easy days, and tees that can take a beating, you’re already one of us.
Florida address not required. So go ahead, sign up for insider stories and drops - we won’t waste your time.